Commonly Asked Questions
What is your shipping policy?
It takes approx. 3 business days for packages to reach customers' locations worldwide once it is shipped out. However, due to the ongoing COVID-19 pandemic, it may take up to 5-6 business days.
The shipping time depends on the local logistics and courier schedule for your area.
A confirmation email with the tracking number will be sent after the order is processed and prepared for shipment.
Please check both inbox and spam folders for an email with tracking information.
If you don’t receive the email with tracking number within 5 business days of placing the order please contact us.
If the product is stopped or seized in customs, you can contact the local customs office and request them to release the package, by paying the import fee or you can reject it so that it can be returned to the sender.
After receiving the returned package, we will ship the package again for free or we will refund the product amount, as per the customers preference. The customer will be charged for shipping cost only.
For refund, original delivery fee will be deducted from the total amount.
Note : Refund will only be initiated if the returned package is received, we would not take the responsibility of seized products.